Sales Policy for Textile Vetamax

Effective Date: January 11, 2025

At Textile Vetamax, we are committed to offering our customers high-quality textiles, exceptional customer service, and a smooth shopping experience. Our Sales Policy outlines the terms and conditions under which we sell our products, including pricing, payment methods, order processing, and shipping details. Please read this policy carefully to understand how we manage sales transactions and fulfill your orders.

1. Product Availability

We strive to ensure that our products are in stock and available for purchase. However, Textile Vetamax cannot guarantee the availability of all products at all times due to fluctuations in demand, stock levels, or other unforeseen circumstances.

  • Backorders: If an item you ordered is out of stock, we will notify you immediately and provide an estimated restocking date or offer a similar product as an alternative.
  • Discontinued Items: If an item is discontinued or no longer available, we will inform you and suggest an alternative item or cancel the order and process a refund.

2. Pricing

All prices listed on Textile Vetamax’s website are in Ugandan Shillings (UGX) or USD (depending on your location), and are subject to change without notice.

  • Currency: Prices on the website may be displayed in UGX or USD depending on the region and payment method.
  • Taxes: Prices do not include applicable taxes unless otherwise stated. Tax rates may vary depending on your country or region, and applicable sales tax or VAT will be applied during the checkout process.
  • Discounts: From time to time, we may offer promotions, discounts, or sales. These offers will be applied at checkout and cannot be combined with other promotions unless explicitly stated.

3. Payment Methods

We accept a variety of secure payment methods for your convenience, including:

  • Credit and Debit Cards: Visa, MasterCard, American Express, and other major credit/debit cards.
  • PayPal: A secure online payment method for customers who prefer to use their PayPal accounts.
  • Bank Transfers: For large orders or customers who prefer bank payments.
  • Mobile Payment: Available for specific regions (e.g., mobile money transfers in Uganda).

When making a purchase, you will be required to enter your payment details through a secure payment gateway. Your payment will be processed immediately, and you will receive a confirmation of your transaction.

4. Order Confirmation

Once you place an order with Textile Vetamax, you will receive an order confirmation email containing the details of your purchase. This email will include:

  • Your order number
  • Product details and quantity
  • Shipping address
  • Estimated delivery date
  • Payment summary

Please review your order details carefully. If there is any discrepancy, or if you need to make changes to your order, contact us immediately at info@textilevetamax.com or 041-4344345.

5. Order Processing and Fulfillment

Orders are processed Monday through Friday, excluding public holidays. Once your order is successfully placed, we will begin processing it as follows:

  • Order Verification: We verify all orders for payment and availability. If there are any issues with your order (e.g., payment failure or stock unavailability), we will contact you directly.
  • Packing and Shipping: Once the order is verified, our team will pack the items carefully and prepare them for shipping.

Processing Time: The typical order processing time is 1-3 business days. However, during peak periods or special sales, processing may take longer.

6. Shipping and Delivery

We offer domestic and international shipping to most locations. Shipping costs will vary depending on the size of your order, delivery destination, and selected shipping method.

6.1 Shipping Methods and Costs

Shipping options include:

  • Standard Shipping: Delivery within 5-7 business days (domestic) or 7-14 business days (international).
  • Express Shipping: Faster delivery within 1-3 business days for urgent orders.
  • Free Shipping: Available for orders over a specific value, which will be stated on the checkout page.

Shipping costs will be calculated and displayed at checkout based on the delivery location and weight of the items.

6.2 International Shipping

For international orders, additional shipping fees and customs duties may apply. These costs are the responsibility of the customer. Textile Vetamax is not responsible for any customs delays, taxes, or import duties charged by the destination country.

6.3 Order Tracking

Once your order is shipped, you will receive an email with tracking information. You can use this tracking number to monitor the status of your shipment through our shipping carrier’s website.

7. Order Cancellation

You may cancel your order at any time before it has been processed or shipped. To cancel an order, please contact us immediately at info@textilevetamax.com or call 041-4344345.

Once the order has been processed or shipped, it cannot be canceled, but you can return the product following our Refund and Returns Policy.

8. Returns and Refunds

At Textile Vetamax, we offer a 30-day return policy on most items. Please see our Refund and Returns Policy for full details on how to return an item and request a refund.

  • Returns: Items must be in their original condition and packaging. Please refer to the return instructions provided in our Refund and Returns Policy.
  • Refunds: Refunds will be issued once the return has been processed and the item has been inspected.

9. Customer Support

If you have any questions regarding our Sales Policy, order status, or require assistance with any aspect of your purchase, please contact our customer service team:

Our dedicated team is available to assist you with any concerns or queries regarding your orders.