Payment Policy for Textile Vetamax

Effective Date: January 11, 2025

At Textile Vetamax, we aim to provide a smooth and secure shopping experience for our customers. This Payment Policy outlines the payment methods we accept, payment processing, and security measures. Please review this policy carefully to understand how payments are handled when you shop with us.

1. Accepted Payment Methods

We accept a variety of secure payment options to ensure convenience for our customers. The following payment methods are accepted on our website:

  • Credit and Debit Cards: We accept all major credit and debit cards, including:

    • Visa
    • MasterCard
    • American Express
    • Discover

  • PayPal: For customers who prefer to use their PayPal accounts, we offer PayPal as a secure online payment method.

  • Bank Transfers: Available for large orders, customers can opt to pay via bank transfer. Detailed bank information will be provided upon request during checkout.

  • Mobile Payment: Available for specific regions (e.g., mobile money transfers for customers in Uganda and nearby regions).

You can choose your preferred payment method during checkout. The available options will be displayed based on your location and order details.

2. Payment Processing

  • Secure Payment Gateway: We process payments through secure and trusted third-party payment gateways. These gateways use encryption technology to protect your sensitive information during transactions. Textile Vetamax never stores your payment card details on our website.

  • Payment Authorization: When you place an order, your payment will be processed immediately. If there is an issue with your payment (e.g., insufficient funds, incorrect card information), your order will not be processed. You will be notified via email, and you may be asked to correct the payment details.

  • Order Confirmation: Once your payment is successfully processed, you will receive an order confirmation email with the details of your purchase, including the total amount paid and a summary of the items in your order.

3. Pricing and Taxes

  • Prices: All prices on the Textile Vetamax website are shown in Ugandan Shillings (UGX) or USD, depending on your location and selected currency. The final price will be shown during the checkout process before payment.

  • Taxes: Taxes (such as VAT or sales tax) are applicable based on your shipping address and will be calculated during checkout. The applicable taxes will be added to your order total before payment. International customers are responsible for any local taxes, customs duties, and import fees that may apply upon arrival in their destination country.

4. Payment Security

Textile Vetamax takes payment security very seriously. We use state-of-the-art encryption technology to ensure that your payment and personal information are securely transmitted. We adhere to the highest security standards to protect your data, including:

  • SSL Encryption: Our website uses Secure Socket Layer (SSL) encryption to protect all data exchanges between you and our site during the checkout process.

  • PCI DSS Compliance: We work with payment processors that comply with the Payment Card Industry Data Security Standard (PCI DSS) to safeguard your payment information.

  • Fraud Prevention: To protect both customers and Textile Vetamax from fraudulent transactions, we may use fraud detection measures. If we suspect any fraudulent activity, we may contact you for additional verification before processing the order.

5. Payment Errors or Issues

If you experience any payment errors or issues during checkout, please contact our customer service team for assistance. Common issues include:

  • Incorrect credit card information
  • Insufficient funds in your account
  • Issues with the selected payment method

We are happy to help resolve any payment-related issues promptly.

6. Currency Conversion

For international customers, the currency shown on the website may differ from the currency in which your payment is processed. If you are using a payment method in a different currency than the one displayed on the website, the exchange rate will be determined by your payment provider, and additional currency conversion fees may apply.

7. Order Modifications and Cancellations

Once an order has been confirmed and payment has been processed, changes or cancellations cannot be made through our website. However, if you need to modify or cancel an order, please contact our customer service team within 24 hours of placing your order, and we will assist in making the necessary adjustments.

  • After Payment Processing: If your order has already been processed or shipped, you will need to follow our Refund and Returns Policy to initiate a return or exchange.

8. Refunds and Charges

  • Refunds: If you are eligible for a refund (e.g., for returns, canceled orders, or product issues), the refund will be issued to the original payment method. Please note that depending on your payment provider, it may take several business days for the refund to appear in your account.

  • Charges: Please note that any service charges or fees associated with a failed payment, chargebacks, or returned payments will be the responsibility of the customer.

9. Customer Support

If you have any questions or concerns about payment, billing, or related issues, our customer service team is here to assist you. Please contact us at:

Our team is available to assist you with any payment inquiries or support needs.