Shipping Policy for Textile Vetamax

Effective Date: January 11, 2025

At Textile Vetamax, we are committed to delivering your orders as quickly and safely as possible. Our Shipping Policy outlines the details regarding shipping methods, delivery times, shipping costs, and related information. Please read this policy carefully before placing your order.

1. Shipping Methods

We offer a variety of shipping methods to meet the needs of our customers. The available options depend on your location and the size of your order.

  • Standard Shipping: Delivery time ranges from 5-7 business days (domestic) or 7-14 business days (international), depending on the destination.
  • Express Shipping: Faster shipping for urgent orders with delivery times of 1-3 business days (domestic).
  • International Shipping: Available to most countries worldwide. Delivery times and costs may vary based on the destination country and customs processing times.

2. Shipping Costs

Shipping costs depend on several factors, including:

  • Shipping Destination: The cost varies based on where the order is being delivered (domestic or international).
  • Order Weight and Size: Heavier and larger items may incur higher shipping fees.
  • Shipping Method: Standard and express shipping rates differ. You will see the available options and associated costs at checkout.

We strive to offer competitive shipping rates, and we provide free shipping for orders over a certain value, which will be displayed at checkout.

3. Order Processing Time

Orders are processed Monday through Friday, excluding public holidays. Once your order is placed, we will begin processing it as follows:

  • Order Confirmation: After your order is received, you will receive an order confirmation email. This confirms that we have received your order and provides details about your purchase.
  • Order Processing Time: Typically, orders are processed within 1-3 business days. However, during peak shopping periods, processing may take a little longer.
  • Order Shipment: Once your order is packed and ready for shipment, you will receive a shipping confirmation email with tracking information.

4. International Shipping

We offer international shipping to most countries. Please be aware of the following details for international orders:

  • Customs Duties and Taxes: International customers are responsible for any customs duties, taxes, and fees that may apply in their country. These charges are not included in the product price or shipping cost at checkout.
  • Delivery Time: International shipping times may vary based on your location, customs processing, and shipping carrier availability. Delivery times are typically between 7-14 business days, but can be longer due to delays in customs clearance.
  • Tracking: Once your international order is shipped, you will receive tracking information to monitor your shipment’s progress.

5. Shipping Restrictions

  • P.O. Boxes: We currently do not ship to P.O. Boxes. Please provide a physical address when placing an order.
  • Restricted Areas: Some regions may have shipping restrictions due to local regulations, weather conditions, or other factors. In such cases, we will contact you to discuss alternative shipping options or cancel the order with a full refund.

6. Shipping Delays

While we strive to meet all estimated delivery times, there are certain factors that can cause delays, including:

  • Weather Conditions: Severe weather conditions can disrupt shipping schedules.
  • Holidays: National holidays may cause temporary delays in processing and shipping.
  • Customs Delays: International orders may experience delays due to customs inspection or clearance.

Textile Vetamax is not responsible for delays caused by third-party shipping carriers, weather, or customs.

7. Tracking Your Order

Once your order is shipped, you will receive an email with a tracking number. You can use this number to track your package through the carrier’s website. If you encounter any issues with tracking or delivery, please contact our customer service team for assistance.

8. Damaged or Lost Shipments

If your order arrives damaged or is lost during shipping, please contact us within 7 days of receiving the package. We will investigate the issue and work with the shipping carrier to resolve the matter. In cases of damaged goods, we may require you to provide photos of the damage for processing.

9. Address Accuracy

To avoid delays or issues with delivery, please ensure that the shipping address provided during checkout is accurate and complete. Textile Vetamax is not responsible for orders that are delayed or not delivered due to incorrect or incomplete address information provided by the customer.

10. Customer Support

If you have any questions or concerns regarding shipping, please feel free to contact our customer service team:

Our team is available to assist with tracking, shipping inquiries, and any other shipping-related concerns.